Return Policy Key Points.

  1. Our refund policy lasts for 2 Days from date of delivery. If 2 days have past from date of delivery have passed, no refund or returns will be issued.
  2. Each order can be refunded or returned only once.
  3. Please read the Refund/return policy below before placing a request.
 

Return Policy

The Clemonte strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on The Clemonte, and the quality of the product you receive. Our service, ProtectPay guarantees your purchase and gives you 100% Refund Credits in case we falter on our commitments. Read more about ProtectPay.
Yes, You can return an order received from The Clemonte. Our Return/Refund policy lasts 2 days from date of delivery of order. If 2 days have gone by since the delivery of your order, unfortunately we can’t offer you a return/refund.
To be eligible for a return,
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging, tags & covers.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned.
- Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
- We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards
- Downloadable software products
- Some health and personal care items
No, Only regular priced items may be refunded, unfortunately sale and discounted items cannot be refunded.
Please note, that EACH ORDER IS ELIGIBLE FOR REFUND/REPLACEMENT ONLY ONCE. The same order will not be returned or refunded if return or refund is issued once against these orders.
If the delivered product falls under any of the above mentioned cases, we request you to generate a return request within 2 days of receipt of your order by filling the Return Request Form below. We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners. Please dont just write an email or place a call for return, return process is automated, the process starts once Return Request form is submitted successfully.
In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the full courier amount in Store Credits up to a Max of Rs. 400
If you receive a physically damaged product, we request you to write us at contactus@theclemonte.com within 2 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request
If you receive a wrong product, we request you to write us at contactus@theclemonte.com within 2 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. Correct product will be shipped to you after successfull reverse pickup.

Refund Policy

Yes, You can return an order received from The Clemonte. Our Return/Refund policy lasts 2 days from date of delivery of order. If 2 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund.
Your payment is covered under Protectpay. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the form of Store credits equal to the amount you paid, so you can purchase any product from Clemonte without any hassles. Sorry, we do not offer bank refunds or cash refunds.
If the mode of payment was cash on delivery (COD), we will issue Store credits equal to the amount you paid, so that you can purchase any product from The Clemonte without any hassles. Sorry, we do not offer bank refunds or cash refunds.
Please fill the form below to generate a Return Request and to get refund.
Refund Store Credits are issued immediately within 2-3 minutes after successful reverse pickup confirmation from the courier partner.

Exchange Policy

Yes, You can exchange an order received from The Clemonte. Our Exchange policy lasts 2 days from date of delivery of order. If 2 days have gone by since the delivery of your order, unfortunately we can’t offer you a exchange.
Please fill the form below to generate a Return Request and to get an Exchange.
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